INTERIM OUTBOUND REPRESENTATIVE
What You’ll Be Doing
Are you available for 3 months from mid-June – September 2023? Do you have an exceptional telephone manner and the ability to work from home 9am – 5pm Monday to Friday?
One of our (great) FS clients has asked us to assist them in finding strong communicators who can help check the applications of new customers and then contacting them to gain any missing documentation and/ or information.
You will receive a week’s training in the London (City) office and then will be set up remotely with a laptop from which you can make the calls.
You’ll be the difference between their customer experience being just average or an exceptional one and helping ensure they get set up as quickly and efficiently as possible.
During a Typical Day, You’ll:
- Review the assigned list of new customers and figure out what information is outstanding or needs correcting.
- Contact each customer to run through any questions
- Update the CRM following each call and logging any new information, documentation and diarising future call backs
- Weekly teams with supervisor to find out how things are progressing and answer any questions you may have.
What You Bring To The Role
- Full fluency in English (C2 level)
- High school diploma or equivalent as a minimum
- Right to work in the UK
- Computer savvy including the ability to navigate multiple windows and applications
- Strong telephone manner and communication skills
- Commitment for the full 3-month period (max 2-week vacation allowed during this time)
- Hourly pay, paid monthly
A Bit More About Your Role
- You will have great training so that you can be confident in providing the highest level of service possible and know what to ask and say – with the help of a script
- You’ll report to the Team Lead.
- You’ll contribute to the success of the customer experience and onboarding new customers to the business.
